{"id":13910,"date":"2023-03-17T10:57:38","date_gmt":"2023-03-17T09:57:38","guid":{"rendered":"https:\/\/projectes.xtec.cat\/digital\/?page_id=13910"},"modified":"2025-09-04T17:56:22","modified_gmt":"2025-09-04T15:56:22","slug":"sau","status":"publish","type":"page","link":"https:\/\/projectes.xtec.cat\/digital\/suport-a-la-digitalitzacio\/sau\/","title":{"rendered":"\u00c0TOM (antic SAU)"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00c0TOM<strong> (antic SAU)<\/strong> centralitza i dona resposta a totes les&nbsp;<strong>incid\u00e8ncies, peticions o consultes<\/strong>&nbsp;relacionades amb els <strong>serveis TIC<\/strong> de la Generalitat de Catalunya. Aquests serveis inclouen el correcte funcionament del maquinari, programari corporatiu,&nbsp;connectivitat, telefonia i atenci\u00f3 a l\u2019usuari en general.<\/p>\n\n\n\n<p>Els canals de comunicaci\u00f3 amb \u00c0TOM s\u00f3n, per ordre de prefer\u00e8ncia:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Aplicaci\u00f3: <a href=\"https:\/\/atomgencat-dwp.onbmc.com\/dwp\/app\/\" target=\"_blank\" rel=\"noreferrer noopener\">Portal \u00c0TOM<\/a><\/li>\n\n\n\n<li>Correu: <a href=\"mailto:sau.tic@pautic.gencat.cat\"><\/a><a href=\"mailto:assistencia@atom.gencat.cat\">assistencia@atom.gencat.cat<\/a><\/li>\n\n\n\n<li>Tel\u00e8fon: 900 82 82 82 (opci\u00f3 4)<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull alignfull\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background has-ast-global-color-4-background-color\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading alignwide\">Portal \u00c0TOM<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>El <strong>Portal \u00c0TOM<\/strong> \u00e9s l&#8217;aplicaci\u00f3 per notificar incid\u00e8ncies, fer peticions i consultes a \u00c0TOM relacionades amb els equipaments, serveis i infraestructures digitals proporcionats per la Generalitat de Catalunya.<\/p>\n\n\n\n<p>\u00c9s el <strong>canal \u00f2ptim<\/strong> per notificar la majoria d\u2019incid\u00e8ncies. En estar m\u00e9s pautat, es redueixen els errors de notificaci\u00f3 i recepci\u00f3, i es disminueix el temps de resoluci\u00f3.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/atomgencat.onbmc.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anar al Portal \u00c0TOM<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0TOM (antic SAU) centralitza i dona resposta a totes les&nbsp;incid\u00e8ncies, peticions o consultes&nbsp;relacionades amb els serveis TIC de la Generalitat de Catalunya. Aquests serveis inclouen el correcte funcionament del maquinari, programari corporatiu,&nbsp;connectivitat, telefonia i atenci\u00f3 a l\u2019usuari en general. Els canals de comunicaci\u00f3 amb \u00c0TOM s\u00f3n, per ordre de prefer\u00e8ncia:<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":13787,"menu_order":0,"comment_status":"closed","ping_status":"close","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13910","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/13910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/comments?post=13910"}],"version-history":[{"count":6,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/13910\/revisions"}],"predecessor-version":[{"id":37270,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/13910\/revisions\/37270"}],"up":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/13787"}],"wp:attachment":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/media?parent=13910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}