{"id":14560,"date":"2023-03-28T10:29:24","date_gmt":"2023-03-28T08:29:24","guid":{"rendered":"https:\/\/projectes.xtec.cat\/digital\/?page_id=14560"},"modified":"2025-09-05T09:19:12","modified_gmt":"2025-09-05T07:19:12","slug":"gestio-incidencies-informatiques","status":"publish","type":"page","link":"https:\/\/projectes.xtec.cat\/digital\/perfils\/coordinacio-digital\/gestio-incidencies-informatiques\/","title":{"rendered":"Gesti\u00f3 d&#8217;incid\u00e8ncies inform\u00e0tiques"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>El coordinador\/a digital \u00e9s la persona encarregada de <strong>centralitzar<\/strong> la gesti\u00f3 de les incid\u00e8ncies inform\u00e0tiques del centre. <\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ffe6e6\">\ud83d\udc49 En el cas d&#8217;una incid\u00e8ncia en un ordinador docent, el mateix docent pot gestionar la incid\u00e8ncia directament. <\/p>\n\n\n\n<p>Els canals per notificar la incid\u00e8ncia s\u00f3n (per ordre de prefer\u00e8ncia): <\/p>\n\n\n\n<p>1. <a href=\"https:\/\/atomgencat-dwp.onbmc.com\/dwp\/app\/#\/page\/lupf1od7\" data-type=\"link\" data-id=\"https:\/\/atomgencat-dwp.onbmc.com\/dwp\/app\/#\/page\/lupf1od7\" target=\"_blank\" rel=\"noreferrer noopener\">Portal ATOM<\/a><strong> <\/strong>(antic Portal d&#8217;Autoservei \/ Remedy)<br>En molts casos, \u00e9s la millor opci\u00f3 i la m\u00e9s r\u00e0pida. <a href=\"#remedy\" data-type=\"internal\" data-id=\"#remedy\">M\u00e9s informaci\u00f3<\/a>.<\/p>\n\n\n\n<p><strong>2. Correu electr\u00f2nic:<\/strong> <a href=\"mailto:assistencia@atom.gencat.cat\">assistencia@atom.gencat.cat<\/a><br>Ens hem d\u2019identificar amb nom complet, nom del centre, localitat i codi, descripci\u00f3 detallada del problema o canvi que es vol demanar, tel\u00e8fon i horari preferent de contacte.<\/p>\n\n\n\n<p><strong>3. Tel\u00e8fon:<\/strong> 900 82 82 82 &#8211; Opci\u00f3 4<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull alignfull\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background has-ast-global-color-4-background-color\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div style=\"height:100px\" aria-hidden=\"true\" id=\"remedy\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Remedy (Portal ATOM, PAUTIC)<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>L&#8217;aplicaci\u00f3 <strong>Remedy<\/strong> (tamb\u00e9 coneguda com a Portal d&#8217;ATOM o PAUTIC) \u00e9s el canal \u00f2ptim per notificar la majoria d\u2019incid\u00e8ncies.<\/p>\n\n\n\n<p>A difer\u00e8ncia del correu electr\u00f2nic, Remedy indica quina \u00e9s la informaci\u00f3 requerida i es redueixen errors de notificaci\u00f3 i interpretaci\u00f3. Es disminueix el temps de resoluci\u00f3.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/atomgencat.onbmc.com\/\">Acc\u00e9s al Portal \u00c0tom<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"video-responsive\"><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/Gwy2P5oaPT4\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\"><\/iframe><\/div>\n\n\n\n<p>Conversa amb Marta Monterde, amb amplia experi\u00e8ncia com a Gestora TIC del Baix Llobregat<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull alignfull\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Converses a la xarxa docent Nus sobre Remedy<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Darreres converses<\/h3>\n\n\n<div class='nus_topics'><span class=\"nus_data\">04.03.26<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/connexio-daltres-dispositius-educatius-a-la-wifi-gencat-ens-edu-lab\/36871\">Connexi\u00f3 d'altres dispositius \"educatius\" a la wifi gencat_ENS_EDU_LAB<\/a><br><span class=\"nus_data\">12.02.26<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/molt-important-obriu-incidencies-pendents-de-reparacio\/32073\">[MOLT IMPORTANT] Obriu incid\u00e8ncies pendents de reparaci\u00f3<\/a><br><span class=\"nus_data\">13.11.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/requeriments-informacio-pautic-recurrents\/35715\">Requeriments informaci\u00f3 PAUTIC recurrents<\/a><br><span class=\"nus_data\">22.10.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/correu-de-cultura-digital-us-molt-alt-d-emmagatzematge-en-el-teu-compte-xtec\/29621\">Correu de Cultura Digital \"\u00das molt alt d\u2019emmagatzematge en el teu compte XTEC\"<\/a><br><span class=\"nus_data\">23.09.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/problema-atom\/42128\">Problema ATOM<\/a><br><span class=\"nus_data\">04.09.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/propostsa-millora-guia-coordinadors-novells\/41515\">Propostsa millora guia coordinadors novells<\/a><br><span class=\"nus_data\">26.06.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/obert-el-nou-portal-atom-dubtes-i-problemes\/39813\">Obert el nou portal \u00c0tom: dubtes i problemes<\/a><br><span class=\"nus_data\">11.04.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/el-servei-atom-no-funciona-tant-be-com-pautic\/40043\">El servei ATOM no funciona tant b\u00e9 com PAUTIC<\/a><br><span class=\"nus_data\">08.04.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/com-gestioneu-les-caixes-dels-portatils-de-lalumnat\/30291\">Com gestioneu les caixes dels port\u00e0tils de l'alumnat?<\/a><br><span class=\"nus_data\">27.03.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/actualitzacio-portal-remedy\/28613\">\ud83d\udce2 Actualitzaci\u00f3 portal Remedy \ud83d\udce2<\/a><br><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">M\u00e9s vistes<\/h3>\n\n\n<div class='nus_topics'><span class=\"nus_data\">13.11.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/requeriments-informacio-pautic-recurrents\/35715\">Requeriments informaci\u00f3 PAUTIC recurrents<\/a><br><span class=\"nus_data\">18.07.23<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/restabliment-dordinadors-pedc-dinici-de-curs\/26026\">Restabliment d'ordinadors PEDC d'inici de curs<\/a><br><span class=\"nus_data\">16.09.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/socors-soc-novell\/3186\">Socors, s\u00f3c novell!<\/a><br><span class=\"nus_data\">12.02.26<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/molt-important-obriu-incidencies-pendents-de-reparacio\/32073\">[MOLT IMPORTANT] Obriu incid\u00e8ncies pendents de reparaci\u00f3<\/a><br><span class=\"nus_data\">22.10.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/correu-de-cultura-digital-us-molt-alt-d-emmagatzematge-en-el-teu-compte-xtec\/29621\">Correu de Cultura Digital \"\u00das molt alt d\u2019emmagatzematge en el teu compte XTEC\"<\/a><br><span class=\"nus_data\">26.06.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/obert-el-nou-portal-atom-dubtes-i-problemes\/39813\">Obert el nou portal \u00c0tom: dubtes i problemes<\/a><br><span class=\"nus_data\">20.01.22<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/sessio-2-de-la-subxarxa-de-la-coordinacio-digital-dijous-20-01-22-a-les-17-30\/10746\">Sessi\u00f3 2 de la subxarxa de la Coordinaci\u00f3 digital: Dijous 20.01.22 a les 17:30<\/a><br><span class=\"nus_data\">30.04.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/com-obtenir-codi-bitlocker-sense-obrir-incidencia-a-sau\/28900\">Com obtenir codi Bitlocker sense obrir incid\u00e8ncia a SAU<\/a><br><span class=\"nus_data\">08.04.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/com-gestioneu-les-caixes-dels-portatils-de-lalumnat\/30291\">Com gestioneu les caixes dels port\u00e0tils de l'alumnat?<\/a><br><span class=\"nus_data\">22.01.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/maleta-audiovisuals\/36443\">Maleta audiovisuals<\/a><br><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Veure totes les converses sobre <a href=\"https:\/\/comunitat.edigital.cat\/tag\/remedy\" data-type=\"URL\" data-id=\"https:\/\/comunitat.edigital.cat\/tag\/remedy\" target=\"_blank\" rel=\"noreferrer noopener\">Remedy<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>El coordinador\/a digital \u00e9s la persona encarregada de centralitzar la gesti\u00f3 de les incid\u00e8ncies inform\u00e0tiques del centre. \ud83d\udc49 En el cas d&#8217;una incid\u00e8ncia en un ordinador docent, el mateix docent pot gestionar la incid\u00e8ncia directament. Els canals per notificar la incid\u00e8ncia s\u00f3n (per ordre de prefer\u00e8ncia): 1. Portal ATOM (antic Portal d&#8217;Autoservei \/ Remedy)En molts [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13388,"menu_order":0,"comment_status":"closed","ping_status":"close","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14560","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/14560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/comments?post=14560"}],"version-history":[{"count":6,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/14560\/revisions"}],"predecessor-version":[{"id":37280,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/14560\/revisions\/37280"}],"up":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/pages\/13388"}],"wp:attachment":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/media?parent=14560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}