{"id":14689,"date":"2023-04-06T16:39:26","date_gmt":"2023-04-06T14:39:26","guid":{"rendered":"https:\/\/projectes.xtec.cat\/digital\/?page_id=14689"},"modified":"2025-03-24T10:01:50","modified_gmt":"2025-03-24T09:01:50","slug":"error-de-bitlocker","status":"publish","type":"page","link":"https:\/\/projectes.xtec.cat\/digital\/perfils\/docents\/error-de-bitlocker\/","title":{"rendered":"Error de BitLocker"},"content":{"rendered":"\n<div class=\"wp-block-getwid-section alignfull alignfull\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column caixa is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">S\u00edmptoma<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2023\/04\/26e48f56058f2b1c3ecfcb01281a16fb44502f52-1024x576.jpeg\" alt=\"captura d'un error de bitlocker\" class=\"wp-image-14692\" srcset=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2023\/04\/26e48f56058f2b1c3ecfcb01281a16fb44502f52-1024x576.jpeg 1024w, https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2023\/04\/26e48f56058f2b1c3ecfcb01281a16fb44502f52-300x169.jpeg 300w, https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2023\/04\/26e48f56058f2b1c3ecfcb01281a16fb44502f52-768x432.jpeg 768w, https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2023\/04\/26e48f56058f2b1c3ecfcb01281a16fb44502f52-1536x864.jpeg 1536w, https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2023\/04\/26e48f56058f2b1c3ecfcb01281a16fb44502f52.jpeg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>BitLocker<\/strong> \u00e9s una tecnologia de xifrat que permet mantenir segures les dades en cas d&#8217;extracci\u00f3 del disc dur d&#8217;un equip. <\/p>\n\n\n\n<p>De vegades el sistema operatiu interpreta err\u00f2niament que un usuari no autoritzat est\u00e0 accedint a les dades i demana una clau de recuperaci\u00f3. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column caixa is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Soluci\u00f3<\/h2>\n\n\n\n<p>Proveu de <strong>reiniciar l&#8217;equip<\/strong>. Si el problema persisteix:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des d&#8217;un altre ordinador, aneu a <a rel=\"noreferrer noopener\" href=\"https:\/\/aka.ms\/aadrecoverykey\" target=\"_blank\">https:\/\/aka.ms\/aadrecoverykey<\/a> i valideu-vos amb l&#8217;usuari <strong>usuari_xtec@edu.gencat.cat<\/strong> i la contrasenya GICAR (la mateixa que feu servir a ATRI).<\/li>\n\n\n\n<li>Cliqueu l&#8217;opci\u00f3 <strong>Obt\u00e9n les claus de BitLocker<\/strong>. Us proporcionar\u00e0 una clau que heu d&#8217;introduir a la pantalla blava de l&#8217;ordinador amb l&#8217;error. <br>Si us apareixen m\u00e9s d&#8217;una clau de recuperaci\u00f3, compareu l&#8217;identificador amb el <strong>Recovey key ID<\/strong> que us ha mostrat la pantalla d&#8217;error de BitLocker. <\/li>\n<\/ul>\n\n\n\n<p>De no funcionar els passos anteriors, poseu-vos en contacte amb ATOM (antic SAU): 900 82 82 82 (extensi\u00f3 4) i obrir incid\u00e8ncia. Us demanaran el codi SACE (el codi de la tapa exterior) i poc despr\u00e9s, rebreu per mail el codi de recuperaci\u00f3.<\/p>\n\n\n\n<p>Si teniu algun problema amb ATOM, poseu-vos en contacte amb la Coordinaci\u00f3 digital del vostre centre.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull alignfull\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background has-ast-global-color-4-background-color\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Converses sobre <strong>bitlocker<\/strong> en la xarxa docent Nus<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Darreres converses<\/h3>\n\n\n<div class='nus_topics'><span class=\"nus_data\">25.02.26<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/problemes-amb-recuperacio-de-clau-bitlocker\/38395\">Problemes amb recuperaci\u00f3 de clau Bitlocker<\/a><br><span class=\"nus_data\">13.01.26<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/recuperacio-codi-bitlocker\/44015\">Recuperaci\u00f3 codi bitlocker<\/a><br><span class=\"nus_data\">04.09.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/intune-i-bitlocker\/41437\">Intune i bitlocker<\/a><br><span class=\"nus_data\">25.04.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/correu-microsoft-caducitat-compte-xtec\/28647\">Correu Microsoft Caducitat compte XTEC<\/a><br><span class=\"nus_data\">14.02.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/ordinador-docent-que-no-apareix-a-lintune\/39031\">Ordinador docent que no apareix a l'INTUNE<\/a><br><span class=\"nus_data\">20.12.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/recuperacio-bitlocker\/37912\">Recuperaci\u00f3 Bitlocker<\/a><br><span class=\"nus_data\">15.11.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/perque-es-canvia-lidentificador-idalu-dun-alumne-a-idi\/37123\">Perqu\u00e8 es canvia l'identificador IDALU d'un alumne a IDI?<\/a><br><span class=\"nus_data\">15.11.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/doble-identificacio-a-ordinadors-docents-pedc\/37101\">Doble identificaci\u00f3 a ordinadors docents PEDC?<\/a><br><span class=\"nus_data\">15.10.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/bitlocker\/35820\">Bitlocker<\/a><br><span class=\"nus_data\">15.09.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/ordinadors-nous-dalumnat-amb-windows-11-bloquejats-bit-locker\/34653\">Ordinadors nous d'alumnat amb Windows 11 bloquejats (Bit-Locker)<\/a><br><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">M\u00e9s vistes<\/h3>\n\n\n<div class='nus_topics'><span class=\"nus_data\">04.04.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/no-es-pot-accedir-a-les-claus-de-bitlocker\/23337\">No es pot accedir a les claus de bitlocker<\/a><br><span class=\"nus_data\">30.10.22<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/errors-possibles-en-el-reset-factory-dels-portatils-docents\/16514\">Errors possibles en el 'reset factory' dels port\u00e0tils docents<\/a><br><span class=\"nus_data\">09.02.23<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/clau-bitlocker\/20504\">Clau bitlocker<\/a><br><span class=\"nus_data\">01.02.22<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/ordinador-bloquejat-per-contrasenya-equivocada\/3615\">Ordinador bloquejat per contrasenya equivocada<\/a><br><span class=\"nus_data\">30.04.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/com-obtenir-codi-bitlocker-sense-obrir-incidencia-a-sau\/28900\">Com obtenir codi Bitlocker sense obrir incid\u00e8ncia a SAU<\/a><br><span class=\"nus_data\">24.03.22<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/bloqueig-bitlocker-equips-docents\/10790\">Bloqueig bitlocker equips docents<\/a><br><span class=\"nus_data\">25.04.25<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/correu-microsoft-caducitat-compte-xtec\/28647\">Correu Microsoft Caducitat compte XTEC<\/a><br><span class=\"nus_data\">06.11.22<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/competencia-digital-coordinacions-digitals\/20238\">Compet\u00e8ncia Digital --> Coordinacions Digitals<\/a><br><span class=\"nus_data\">12.07.22<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/docent-que-pot-accedir-a-atri-pero-se-li-ha-bloquejat-el-portatil-docent-i-bitlocker\/17075\">Docent que pot accedir a Atri per\u00f2 se li ha bloquejat el port\u00e0til docent i bitlocker<\/a><br><span class=\"nus_data\">25.06.24<\/span> <a target=\"_blank\" href=\"https:\/\/comunitat.edigital.cat\/t\/bitlocker-ordinadors-alumnat\/33268\">Bitlocker ordinadors alumnat<\/a><br><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":14671,"menu_order":0,"comment_status":"closed","ping_status":"close","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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