{"id":34751,"date":"2025-03-25T07:46:16","date_gmt":"2025-03-25T06:46:16","guid":{"rendered":"https:\/\/projectes.xtec.cat\/digital\/?p=34751"},"modified":"2025-03-25T09:20:17","modified_gmt":"2025-03-25T08:20:17","slug":"atom-evolucio-del-servei-sau","status":"publish","type":"post","link":"https:\/\/projectes.xtec.cat\/digital\/general\/atom-evolucio-del-servei-sau\/","title":{"rendered":"\u00c0tom, evoluci\u00f3 del servei SAU"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><strong>L\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal on tu ets el centre de tot.<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f0ecd6b9bba&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image alignright size-full is-resized is-style-default wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"277\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43.png\" alt=\"\" class=\"wp-image-34752\" style=\"width:325px;height:auto\" srcset=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43.png 400w, https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43-300x208.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Amplia la imatge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><strong>\u00c0tom \u00e9s el servei d&#8217;assist\u00e8ncia tecnol\u00f2gica omnicanal, l\u2019evoluci\u00f3 de l&#8217;antic SAU<\/strong>. Una forma m\u00e9s propera, r\u00e0pida i c\u00f2moda d&#8217;oferir-te noves solucions i nous beneficis.<\/p>\n\n\n\n<p>L&#8217;arribada d&#8217;\u00c0tom va molt m\u00e9s enll\u00e0 d&#8217;un canvi de nom, <strong>\u00e9s una nova forma de concebre i oferir el servei<\/strong>. \u00c0tom t\u00e9 una nova ess\u00e8ncia, nous atributs, noves formes de fer-te costat i nous canals de comunicaci\u00f3. Tot per fer m\u00e9s f\u00e0cil el teu dia a dia.<\/p>\n\n\n\n<p>Entre els nous canals de comunicaci\u00f3 trobem el portal d\u2019\u00c0tom, l\u2019aplicaci\u00f3 d\u2019\u00c0tom i el xat conversacional d\u2019\u00c0tom. Coneix totes les novetats del servei <a href=\"https:\/\/gencat.sharepoint.com\/sites\/atom\"><strong>a la p\u00e0gina d\u2019aterratge d\u2019\u00c0tom<\/strong><\/a>.<\/p>\n\n\n\n<p><strong>Quins s\u00f3n els beneficis d\u2019aquesta evoluci\u00f3 del servei?<\/strong><\/p>\n\n\n\n<p><strong>Proximitat<\/strong>: t&#8217;acompanyem amb una assist\u00e8ncia personalitzada, amable, que prioritza l&#8217;escolta activa i que fa servir un llenguatge adaptat al teu coneixement tecnol\u00f2gic.<\/p>\n\n\n\n<p><strong>Efici\u00e8ncia<\/strong>: redu\u00efm el temps de resoluci\u00f3 de sol\u00b7licituds gr\u00e0cies a una nova eina de gesti\u00f3 que ens permet centralitzar les dades dels usuaris en un sol espai mitjan\u00e7ant la intel\u00b7lig\u00e8ncia artificial.<\/p>\n\n\n\n<p><strong>Comoditat<\/strong>: Afegim nous canals de comunicaci\u00f3 perqu\u00e8 puguis obrir sol\u00b7licituds i resoldre dubtes amb m\u00e9s autonomia i control; quan, com i des d&#8217;on vulguis.<\/p>\n\n\n\n<p><strong>Com m\u2019ajuden cadascun d\u2019aquests nous canals?<\/strong><\/p>\n\n\n\n<p><strong>Portal<\/strong>: al portal podr\u00e0s gestionar i fer seguiment de tots els tipus de sol\u00b7licitud de manera f\u00e0cil i r\u00e0pida. Tamb\u00e9 hi trobar\u00e0s articles de coneixement, que t&#8217;ajudaran a con\u00e8ixer els canals d\u2019\u00c0tom i totes les novetats, aix\u00ed com assabentar-te de les incid\u00e8ncies massives en temps real.<\/p>\n\n\n\n<p><strong>Aplicaci\u00f3<\/strong>: \u00e9s una aplicaci\u00f3 d\u2019escriptori que trobar\u00e0s instal\u00b7lada al teu ordinador. Permet capturar o gravar la pantalla i afegir-la a la teva incid\u00e8ncia sense sortir de l&#8217;aplicaci\u00f3. Tamb\u00e9 detecta la informaci\u00f3 del dispositiu autom\u00e0ticament perqu\u00e8 no hagis de detallar-la.<\/p>\n\n\n\n<p><strong>Xat conversacional<\/strong>: el xat conversacional et permet resoldre qualsevol dubte relacionat amb el servei. Sempre disponible des de Microsoft Teams o el portal. Aquests nous canals de comunicaci\u00f3 se sumen al tel\u00e8fon i al correu electr\u00f2nic, que continuaran actius.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>25.3.25 | \u00c0tom \u00e9s el servei d&#8217;assist\u00e8ncia tecnol\u00f2gica omnicanal, l\u2019evoluci\u00f3 de l&#8217;antic SAU. Una forma m\u00e9s propera, r\u00e0pida i c\u00f2moda d&#8217;oferir-te noves solucions i nous beneficis.<\/p>\n","protected":false},"author":1,"featured_media":34752,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1,29],"tags":[],"class_list":["post-34751","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-portada"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/posts\/34751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/comments?post=34751"}],"version-history":[{"count":6,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/posts\/34751\/revisions"}],"predecessor-version":[{"id":34778,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/posts\/34751\/revisions\/34778"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/media\/34752"}],"wp:attachment":[{"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/media?parent=34751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/categories?post=34751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/projectes.xtec.cat\/digital\/wp-json\/wp\/v2\/tags?post=34751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}